FAQs for CardWoo

Why was CardWoo created?

CardWoo was formed to give the owners of unwanted gift cards an opportunity to exchange them for cash. CardWoo solves the problem of what to do with those undesirable gift cards languishing in drawers.

How does Card Woo Work?

Customers can go online and print a shipping label which they can use to mail in their unwanted gift cards. Or customers call or go online to request a FREE PACK, which they then use to mail in their unwanted gift cards. CardWoo purchases the cards, sending payment promptly. Customers can also use the CardWoo website to purchase gift cards to their favorite merchants at discount prices.

Is there a minimum balance that has to be on a card for me to mail it in?

Yes. We only buy cards with at least $20.00 on them.

Why is there a minimum required?

Card Woo covers all the costs of shipping, insurance and track-ability for our customers. Unfortunately it is simply not feasible for us to provide this service on cards which have tiny balances, especially since we offer those cards for re-sale on our site. So if you send in a pack with low value or no value cards we have to charge you for Shipping and Handling if you want them returned.

I have only a small amount of money on a gift card. What can I do with it?

Some states require merchants to redeem their gift cards with low balances. While we don’t give legal advice, we are happy to pass along this information to you. For example, in California consumers can redeem for cash from the issuing retailer gift cards having $10 or less, while in Massachusetts, Maine and Montana cards with $5 or less in remaining value can be exchanged for cash and in Vermont, this applies to cards with $1 or less. Please consult the laws of your state for more information.

How many cards can I send in to CardWoo?

You are welcome to send in as many as you like. We recommend you send no more than 6 gift cards in one package. If you have more than 6 gift cards to send just call or e-mail us and we will assist you.

What are some other options for buying or selling gift cards?

Good question. We answer this question quite thoroughly on our Other Options page.

How much does CardWoo pay for the gift cards it purchases?

Card CardWoo pays you a minimum of 50% of the value of your card up to a maximum of 90% for each gift card purchased. Along with your payment you will receive an invoice itemizing exactly what was paid for each card you send in.

What does CardWoo mean?

CardWoo translates to money in the hands of customers who otherwise would be left holding onto unwanted gift cards, and instead can now exclaim,”CardWoo, WooHoo!”

What makes CardWoo different?

CardWoo provides free, insured shipping to our customers for them to send in their unwanted gift cards in exchange for cash. We are advertising on TV and online to let people know about our service, and we believe that the professionalism and friendliness of our customer service representatives are second to none. All customers have 14 days from the date on the check in which they can change their minds and have their gift cards (Other than No Value or Low Value Gift Cards) returned to them at no cost.

How do I track my package online?

CardWoo provides delivery confirmation on all Woo Packs through the U.S. Postal Service at absolutely no charge. Please go here and enter the 20-digit USPS Tracking Number that was provided on the front of your envelope to track and confirm your Woo Pack.

How do I know how much is left on my card before I mail it in to you?

Most gift cards have a toll-free number and/or website located on the back of the card where you can check the balance by calling or going online.

Do I have the option of having my items returned, and if so how can I do that?

If you are unsatisfied with the payment for your cards, simply contact us via e-mail or by phone within 14 days of the date on your check to notify us of your return. You will need to return the check to our offices before we send back your items to you.

What type of gift cards do you accept?

CardWoo accepts gift cards to restaurants and retailers, but not cards branded by Visa, MasterCard, America Express or Discover.

How will I be paid for my gift cards?

CardWoo issues payment in the form of checks.

Does CardWoo accept paper gift certificates or receipts with credit attached to them?

We do accept gift certificates and store credits if they are national and we can verify them.

Are the packages you send insured, and if so for how much?

Packs shipped using a CardWoo Shipping Label and our Woo Packs are insured at absolutely no cost to our customers for up to $100.00. If your gift cards are worth more than $100, you will want to purchase your own insurance for the total amount of the gift cards you are sending us. Please call us for information on insurance for packs being returned to you.

How do I take out additional insurance on the gift cards I’m sending?

If your gift cards are worth more than the $100.00 for which they are insured, we encourage you to purchase your own insurance. Visit this website for more details, or contact your local US Post office.

Are your transactions guaranteed?

Absolutely.

Can I send in a gift card with a zero balance?

Yes, but you will receive zero dollars and zero cents for it so it’s not recommended. In addition, you will be charged a Shipping and Handling fee for return of the zero balance or low balance cards. Please call our customer service representatives for more information.

I mailed my gift cards already, how long until I can expect payment?

Typically it takes cards 3-5 days for the cards to arrive for processing at our offices. Once your WooPack is received it is processed immediately to verify card balance. Once processing is complete a check is mailed within 1 business day.

What if the price changes for a gift card that I am purchasing while I’m in the middle of the transaction?

In e-commerce things move fast, and our CardWoo prices are always being adjusted. However, if a customer is in the process of purchasing a gift card from CardWoo and the price changes, then we will honor the greater discounted price for the customer so that he/she gets the best price.

Can I ship the gift cards that I purchase to an address that differs from my billing address?

At present we mail out purchased cards only to addresses that match customer billing addresses. We are considering making changes in the future that would enable customers to have cards mailed to alternate addresses, but we don’t do that right now.

Who can answer my questions or help me troubleshoot a problem?

Contact our customer service representatives by phone or email and they will be glad to assist you. Our representatives are available at 1-855-427-4256 between the hours of 9:00 a.m. and 4:30 p.m. Monday-Friday EST.